Reflection period/returns
It may happen that you want to return an order. Perhaps because the product does not meet your expectations, or for another reason. Whatever the reason, you have the right to cancel your order within 14 days of receipt without providing a reason.
Note! The right of withdrawal does not apply to products purchased through this webshop that are made according to the specifications you entered (custom-made products). For these products, the sale is final after successful payment.
After cancellation, you have another 14 days to return your product. You will then receive a full refund of the order amount, including shipping costs. Only the return shipping costs from your home to the webshop are at your own expense. These costs are approximately €7.25 per package, including VAT. Please check your carrier’s website for exact rates. If you choose to exercise your right of withdrawal, the product must be returned to the seller with all supplied accessories and – if reasonably possible – in its original condition and packaging. To use this right, please contact us at info@marvins.eu. We will then refund the order amount within 14 days of your return notification, provided the product has been received in good condition.
If the product is damaged or if the packaging is more damaged than necessary to assess the product, we may charge you for the depreciation in value. Therefore, handle the product with care and ensure it is properly packaged when returning it.
Exchange a product?
Would you like to exchange your product? No problem at all. Please contact us at info@marvins.eu. However, you will be responsible for the return shipping costs.
I entered the wrong delivery address!
Did you accidentally enter the wrong delivery address? Please contact us as soon as possible, and we will try to modify your order before it is shipped.